No returns or exchanges due to obvious costs involved.
Should a product be damaged at the time of delivery/collection, please notify us within 7 days of such delivery/collection by email firstname.lastname@example.org or phone.
This needs to be reported to us within 7 days of receipt of goods, accompanied by photographs.
We will only consider a defect/flaw according to the following criteria:
- Broken on arrival
- Anything that renders the item unfit for use.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will replace the product as soon as possible.
The following will NOT be regarded as defects and will not entitle you to a return.
- faults resulting from normal wear and tear.
- damage arising from negligence, user abuse, or incorrect usage of the product.
- damage arising from a failure to adequately care for the product.
- damage arising from unauthorized alterations to the product.
- where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you
If these are not reported to us within the stipulated timeframe, refund/replacement will not be considered.